This Privacy Policy is effective as of 5 January 2015.

We ("Laundromapp Pty Ltd" or "Piing") make a dedicated effort to protect Your privacy regarding any personal information We may collect from You and encourage You to read and find out more about the terms and conditions of Our privacy policy ("Privacy Policy").

We are committed to complying with the Personal Data Protection Act 2012.

Information Covered in This Privacy Policy 

This Privacy Policy covers Piing's treatment of Personal Information (as defined herein) that Piing gathers when You access the Site and when You use any part of the Service. This Privacy Policy applies to persons anywhere in the world who access the Site (as defined herein) and/or use Our Services (as defined herein). This Privacy Policy does not apply to the practices of companies that Piing does not own or control, or to individuals that Piing does not employ or manage. By accessing the services of the Site, You agree to the collection of information and use of the data in the manner as provided in this Privacy Policy.


  1. In this Privacy Policy, unless otherwise specified, "Information" shall mean Personal Information, Submitted Information and any other information provided by You while accessing, using or availing Services at the Site; "Personal Information" shall mean data that can be used to uniquely identify or contact a single person. Personal Information for the purposes of this Policy shall mean and include, without limitation, information regarding Your name, address, telephone number, date of birth, gender, email address, debit card and/or credit card information, bank account details, service preferences and any other related information provided by You on the Site or provided by You by agreeing to log in to the Site through Your accounts with any social media provider or e mail service provider. "Site" shall mean Piing's online website at the Internet Protocol (IP) address collectively, including all content and functionality available through the domain name and shall include the Piing mobile application, website homepage and all other webpages and data files connected through hyperlinks excluding any third party websites on which Piing does not have any control. "Services" shall mean any service offered by Piing and listed on the Site. "We", "Us" or "Our/s" refers to Piing and the users of this Site shall be referred to as "You", "Your" or "User". Terms not defined here shall have the meaning as provided in Piing's Terms of Service, found at Terms of Service , and shall be deemed to be incorporated in this Privacy Policy by reference.


  1. We will collect any information related to You only on a need to know basis and that which is relevant to the nature of Our business and Services provided or proposed to be provided to You. We may also collect Your information related to preferred payment options, personal preferences for Services etc. provided by You to use the Site or when You participate in any surveys that We conduct here or when You post messages or communicate with Us. When You request any of Our Services, We will also collect all information pertaining to the request for Services, including but not limited to Your location information, and other relevant details in order for us to adequately provide Our Services to You.

  2. Information Provided to Us:  In order to access Our Services, You will be required to register for a Piing account (an "Account"). You may register for an Account by providing certain Personal Information or by allowing Us to access Your name and other profile information through existing accounts You may have on various social networking websites or email account. If You register for an Account on the Site using Your social media account or email account, You also agree to provide Us access and permission to use the information You have voluntarily provided to the social media provider or email service provider in accordance with their privacy policies, including but not limited to Your first name, Your user profile information, and Your gender (collectively, Your "Submitted Information"). We will manage the Submitted Information in accordance with Piing's Privacy Policy. We advise You to carefully read the terms of use and any other policies of the social media provider or email service provider that You access the Services through, and accept these policies prior to accessing and using the Services. We encourage You to give Us current, complete, and accurate information, including Personal Information, and to keep such information up to date. You can update Your Personal Information at any time by accessing Your Account. We will not be responsible for any problems or liability related to inaccurate or incomplete Personal Information, whether due to Your failure to update such Personal Information or otherwise.

  3. Location Information: When You use Our Services, We collect location data about You. If You permit Our mobile app to access location services through the permission system used by Your mobile operating system on Your device, We may also collect location data from Your device when Our mobile app is running on Your device. We may also derive Your approximate location from Your IP address. Log Information: Certain information may be collected each time You access the Site, including but not limited to IP address, access date and time, system activity, operating system of Your system, type of browser, and the third party site or app You were accessing prior to accessing the Site. Such information may be stored in server logs. These statistics do not identify You personally, but provide Us the information regarding Your visit to the Site and the type of user who is accessing Our Site and certain browsing activities by You.

  4. Usage and Preference Information: We may also collect information about how You access the Site, including but not limited to the pages You visit and the links You click, through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. When You receive newsletters, promotional e- mails or advertisements on Site from Piing, if any, we may use customized links or similar technologies to determine whether such e mail has been opened or advertisement viewed and any hyperlinks You may access upon viewing the e mail, newsletter or advertisement. This information is used to provide You more focused email communications and/or other information and to enhance the Service experience through Our Site.

  5. Transaction Information: When You use Our Services, We collect information related to the use of Our Services, including but not limited to the type of Service requested, the date and time thereof, and other related details. In addition, if another person uses a promotional code that is associated with You or Your Account, We may collect information relating to such use.

    When You use Our Services, We use an online payment provider that is operated by a third party. Payments that You make for Our Services will be carried out and processed by this third party payment provider. Your sensitive financial details, including but not limited to your debit or credit card details, are processed by and stored with this payment provider, and not Us in any way. We may receive the last 4 (four) digits of your card number from the payment provider solely for the purposes of displaying the number as part of Your payment details in Your Account, for Your identification of Your chosen payment method. This in no way discloses Your financial details in full to Us. The said payment provider may also have access to Your transaction history with Us relating to Your purchase of Our Services. We cannot be responsible for any unauthorized access, disclosure or other use or misuse of your sensitive financial details. In such event, We are not liable for any unauthorized access to Your financial details details and disclosure of the same. We would suggest that You be cautious of phishing, wireless identity theft and other third party theft or use of Your sensitive financial information. .

  1. Accessing Your Information: If You would like to inquire about or view the Personal Information We have relating to You that has been collected or otherwise used by Us within the past year, You may contact us at our e-mail address below. We reserve the right to charge a reasonable administrative fee to retrieve Your Personal Information.

    In addition, You may access and view Your Personal Information and details of your past and current transactions relating to Our Services through Your Account. There, You may also edit and update Your Personal Information and other relevant details, including but not limited to Your delivery address, chosen payment method, and email subscriptions. You will also be able to access Your Account information, including but not limited to Your Account login details, Piing PIN, and any Piing credits associated with Your Account. You are advised to treat Your Account information and Personal Information as confidential and not make it available to any unauthorised third parties. We will not assume any liability for the misuse of Your Account or the associated Account Information and Personal Information.


  1. Use of Your Information: Piing may use the Information collected from You and about You to:

  • Improve and enhance Your user experience on the Site and provide better delivery of Services, including but not limited to sending receipts, sending relevant information to You (where there has been no objection to such communication) such as product updates and mandatory or discretionary notices, personalizing the Services, and developing new features;

  • Manage and administer Your Account with Us;

  • Deliver Your items to You as per the Services described, which You have purchased through the Site. We may pass Your personal information on to a third party in order to facilitate the execution of the Services and/or delivery to You;

  • Perform internal operations, including but not limited to fixing software bugs, conducting analysis on the information and data collected, conducting testing, and monitoring data for usage, demographic and other trends and behaviour;

  • Send communications, electronically or otherwise, to You, including but not limited to surveys, information and updates about Our Services, news, events and promotions, which may include other third party companies We collaborate with, according to the applicable laws. You may opt out of receiving certain promotional messages from Us by following the instructions in those messages. In such cases, We may still send You non-promotional messages.

  • Piing is headquartered in Singapore. The Information as described in this Privacy Policy may be accessed by Us or transferred to Us or to Our affiliates, business partners, or service providers in Singapore or elsewhere in the world. By providing Us with Information, You consent to this transfer and use of the collected Information and other data by Our associates, affiliates, business partners and service providers for lawful purposes in their jurisdiction. Where this is the case, We will protect the privacy and security of Information according to this Privacy Policy.

  1. Disclosure of Personal Information: Please note that Piing shall not disclose, sell, lease, or provide paid access to Your Personal Information to third parties without Your consent and contrary to what is described in this Privacy Policy. Except as described in this Privacy Policy, Your Personal Information will be used only by Piing and its controlled subsidiaries, affiliates and other business partners contractually bound by non disclosure norms of this Privacy Policy. By accessing Your Account or agreeing to participate in surveys or reviews, You may choose to share Your Personal Information with select Piing partners so that they can contact You about their respective products, services or offers. Piing may hire other companies to provide limited communication and administrative services on behalf of Piing such as hosting Sites, customer support, processing and delivery of mailings, or payment gateway and processing services. Piing has the right to disclose Your Personal Information to these third party companies on a need to know basis to enable them to provide their services effectively to Piing such as for the purpose of maintaining, administering and troubleshooting problems on the Site's features, functions and operations. Piing does not authorize these companies to use Your Personal Information except for the sole purpose of providing those services requested by Piing.

  2. Disclosure under Law or upon Restructuring: You understand and agree that Piing may access and/or disclose Personal Information about You or Your Account without Your prior consent if Piing has a good faith belief that such action is necessary to:

    1. comply with legal process or other legal requirements of any governmental authority;
    2. protect and defend the rights or property of Piing (including the enforcement of Our agreements);
    3. enforce the Terms of Service, which can be accessed at Terms of Service;
    4. operate or conduct maintenance and repair of the Site or equipment as authorized by law;
    5. act in urgent circumstances to protect the personal safety of users of Piing Site or members of the public; or
    6. comply with a bankruptcy, merger, acquisition, transfer of control, joint venture of other business combination. Piing is not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that We receive. In some cases, We may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Piing, or substantially all of its assets, were acquired, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Piing may continue to use Your Information as set forth in this Privacy Policy.

  3. Security of Personal Information: The Personal Information Piing collects is securely stored within Our database, and We use standard, industry-wide practices such as firewalls, encryption, and (in certain areas) Secure Socket Layers ("SSL") for protecting Your Information. However, no security system is impenetrable. Piing cannot guarantee the security of our database, nor can We guarantee that information You supply will not be intercepted while being transmitted to Piing over the Internet.

  4. Login Details: Your login details (username and password of Account with Us) are personal to You and You shall ensure/maintain the confidentiality of the same. Piing recommends that You should not disclose Your password to anyone. We will not share the access details of Your Account with anyone. We will also not assume any liability for misuse of Your access details.

  5. Analysis of Information by Third Parties: Piing may use third party analytics providers and products to collect, obtain, use, compile and analyze Information about how Users are using and interacting with Piing, the Site and/or the Services. Piing may provide Information to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with Piing. These analytics providers may use a variety of established or new tracking technologies or tools (including, without limitation, cookies, web beacons, HTTP cache, local shared objects and persistent identifiers) to recognize Your computer or device and/or to collect or compile this information. Piing has no control over the technologies, tools or practices of the third parties that providing analytics products and services to Piing. Hence, Piing shall not be responsible for breach of Privacy Policy or other applicable laws by such third party analysts and service providers.

  6. Advertisements Displayed by Third Parties: Piing may support the Site and the Service by advertising, and accordingly, Piing may use some of the information collected in order to customize the advertisements to Your interests and preferences. Piing may allow third- party advertisement serving companies, including ad networks, to display advertisements on the Site. Ad serving companies may place a persistent cookie on Your electronic device in order to recognize Your device each time they display an online advertisement to You, and as such, they may be able to compile information over time about whether You reviewed or clicked on advertisements they display. These companies may use this information to display targeted advertisements and may associate this information with Your subsequent visits, purchases or other activities on participating advertisers' Sites. Piing has no access to or control over cookies of these links to other Sites and organizations, nor does Piing have control over or access to cookies by Piing's third- party partners or advertisers. This Privacy Policy does not cover any use of Personal Information that a third-party advertiser or ad server may collect from You.

  7. Child Security: The Site and the Services are intended for general audiences above 18 years of age and Piing does not knowingly collect any Personal Information from children and minors. During the registration process for an Account, Piing collects age information, and if users identify themselves as under 18 years of age, Piing blocks such users from providing personal information. However, Piing shall not be responsible for identifying or protecting the interests of users who provide incorrect or inadequate Personal Information at the time of creating their Account.

  8. Email Communications: Upon registration for an Account or using the Services provided by Piing, We may send You daily or weekly emails. If You do not want to receive email or other mail from Us, please notify Us by email at and include sufficient information for Us to identify Your Account, including Your name, email address and the specifics of Your request. However, after You unsubscribe to cease receiving emails, Piing may still contact You via email for administrative or informational purposes, including messages regarding the administration of Your Account and/or any Services or events to which You have registered.

  9. Cookies: The acceptance of cookies is not a requirement for visiting the Site. However, We would like to point out that facilitation of faster and customized Services on the Site and ordering is only possible with the activation of cookies. A cookie is a small amount of data that is sent to a User's browser from a web server and is eventually stored on a User's computer hard drive. This anonymous information is maintained distinctly and is not linked to Your Personal Information. Use of cookies is completely at the User's discretion. We use 'cookies' to help analyse Our Site usage and for operational effectiveness. Most cookies are 'session cookies' meaning that they are automatically deleted from Your hard drive at the end of a session. The way cookies function is by assigning a number to the user that has no meaning outside of the assigning Site. You should be aware that Piing cannot control the use of cookies (or the resulting information) by Piing's third-party partners or advertisers. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but You can usually modify Your browser setting to decline cookies if You prefer. If You choose to decline cookies, You may not be able to sign in or use other interactive features of the Site and Service that depend on cookies. You are always free to decline Our cookies if Your browser permits. Piing shall not be liable for any loss arising to the User out of using or not using cookies.

  10. Amendment of Policy: We may amend this Privacy Policy from time to time at Our discretion. Use of any Information collected by Us through the Site is subject to the Privacy Policy in effect from the time such information is collected. Your continued access or use of Our Site constitutes Your acceptance of the amended Privacy Policy. We may notify You of any change in Our Privacy Policy through the Site or the email address provided by You to Us. We encourage You to periodically update Yourself on the latest information relating to this Privacy Policy.

  11. Questions or Comments Regarding this Privacy Policy: Piing welcomes any suggestions, comments or questions You may have regarding this Privacy Policy. You may contact Us regarding the same at